clarity through sense and values
Our company philosophy
Our prime objective is the greatest possible customer satisfaction
In order to come as close as possible to this objective, at the commencement of every new customer project we always ask ourselves the question: «Is the solution we propose really the best one, and if we were the customer would we adopt this suggestion?»
If we cannot answer the question we put to ourselves with a definite «Yes», we will pass our proposal to the customer in its present form – even if we would perhaps lose an immediate sale by doing so.
«This is my personal promise, and let us all measure ourselves against our observance of this approach.»
Urs Schiltknecht, CEO gravostar technologies
decision for the best
For us, this is much more than just a good-sounding claim – it is our mission. And this mission drives us every day to:
- developing the best possible tool solutions – decision for the best
- offering our customers the best possible solution – decision for the best
The benefit for you as a customer:
- You get the assurance that you are not simply getting a product, but always the optimally fitting tool solution – with a 100 % functional guarantee.
- You can count on our support at any time – before, during and after delivery.
- You benefit from our clear distribution and pricing policy, where every customer pays the same price.
we offer more
– we offer optimal problem solutions –
– we offer an above average level of customer service –
– we strive every day to improve –
we are predictable
– we provide our customers and business partners with binding information –
– we keep to agreements, arrangements and schedules, absolutely reliably –
we provide clarity
– we discuss matters of business in concrete terms in the event of mistakes –
– we own up to them –
we are cooperative
– we always strive for win-win situations –
– we provide support, even when not directly compensated for –
we are fair
– we place a great deal of value on mutual trust –
– we follow moral and ethical principles –
we plan for the long term
– we strive for long-term partnerships, with trading partners as well as with customers and suppliers –
– we place sustainable success over short-term profit –
we strive for excellence – in everything we do
In addition to the gravostar philosophy, it goes without saying that our company mission statement also serves as a control instrument for permanently reviewing our orientation.
Mission statement gravostar technologies
You can download our mission statement here.